Why are prompts, citations, or brands not loading?

Start with the data, not the code

Most of the time, empty pages mean the underlying data is not there yet — not that something is broken.

What to verify first

• The workspace has active prompts.
• Filters are not too narrow (try removing all filters).
• The date range is not accidentally excluding your data.

What else to check

If your Prompts page is mostly empty, Citations and Brands will also look thin because they depend on the underlying tracked results. The downstream pages can only reflect what the prompt layer has produced.

Best next step

Broaden your filters, run Sync Results, and check the Overview page first. If Overview is empty, the rest of the dashboard will be too — that means the issue is at the data level, not the page level.